Katherine VanHenley
Jul 15, 2024
Upcoming Meetings, DE Capacity Grants,
DELN July General Meeting: July 18th 12 - 1:00pm PST
Please join us on Thursday, July 18th from 12:00 - 1:00 PST to hear updates regarding the Digital Equity Capacity Grant, notice of funding opportunities, strategies for receiving funding and more! Register here. We look forward to seeing you there!
King County Goodwill Class Schedule
The King County Goodwill late-summer class schedule has been released, which includes info on Digital Navigation services. This is available for ALL community members.
Rob Lloyd - City of Seattle's incoming Chief Technology Officer
"Tune into the latest episode of StateScoop’s Priorities Podcast featuring Rob Lloyd, the incoming Chief Technology Officer of City of Seattle. Lloyd discusses his move from San Jose and shares what excites him about Seattle's "One Plan" for community growth and digital services. He also reflects on overcoming challenges during the COVID-19 pandemic in San Jose." Listen here.
Get ready for the NTIA Digital Equity Competitive Grant
The National Telecommunications and Information Administration (NTIA) will soon announce the launch of the Notice of Funding Opportunity (NOFO) for the
Digital Equity Competitive Grant Program. Applicants should take steps now to get ready.
Updated Digital Navigator Definition and New Standards
"NDIA and our community further defined the work of digital navigators, adapted and scaled the model, and produced resources to help organizations launch and manage digital navigator programs." Find the new updates here.
ACP Wind-Down Consumer Protections & Informal Complaint Process Fact Sheet
The Federal Communications Commission (FCC) is very interested in understanding what consumers that were enrolled in the Affordable Connectivity Program (ACP) are experiencing as they navigate this funding gap in the program. Specifically we want to ensure that consumers are aware of the consumer protections that are in place, and how to navigate the agency’s consumer complaint process.
The FCC is committed to supporting households previously enrolled in the ACP through the agency’s consumer complaint process. By filing a consumer complaint and sharing their experience, consumers contribute to federal enforcement and consumer protection efforts on a national scale and help us identify trends and track the issues that matter most to consumers, including internet affordability.
To Submit a consumer complaint:
Online: https://consumercomplaints.fcc.gov
By phone: You can submit an informal complaint over the phone by calling 888-CALL-FCC (888-225-5322)
En Espanol: Haga su reclamo en línea https://consumercomplaints.fcc.gov, o llame al 1-888-225- 5322 para recibir atención en español.
Here is a quick overview of the complaints process, along with quick links and the number to our call center. Please feel free to share with your network and community partners who we know have been very engaged promoting enrollment in the program.